You're sitting at home when your phone rings. The caller says they're from Microsoft — or maybe your internet company — and they've detected a serious virus on your computer. They sound official. They sound urgent. They want to help.
But here's the truth: it's a scam. These calls are one of the most common ways fraudsters target seniors, and knowing the warning signs can save you from losing money or giving away your personal information.
What Is a Tech Support Scam?
A tech support scam is when a criminal pretends to be a trusted company — like Microsoft, Apple, your internet provider, or even Social Security — and tells you there's a problem with your computer, account, or device. Their goal is to either:
- Get you to pay them money to "fix" a problem that doesn't exist
- Trick you into giving them remote access to your computer so they can steal your personal information
- Get your credit card or bank account number
Warning Signs to Watch For
- They called you first. Real tech companies do not make unsolicited calls about computer problems.
- They create urgency. Scammers want you to panic. They say things like "Your computer will be shut down in 24 hours" to make you act fast without thinking.
- They ask to control your computer. Never allow anyone who called you to remotely access your computer.
- They ask for payment in unusual ways. Gift cards, wire transfers, or cryptocurrency are huge red flags. No legitimate company asks for gift card numbers as payment.
- They ask for your Social Security number, bank info, or passwords. Hang up immediately if this happens.
What to Do If You Get One of These Calls
- Hang up. You don't owe them an explanation. Just hang up.
- Don't call back any number they gave you.
- Don't follow their instructions — even if they threaten you.
- Tell a trusted family member or friend about the call.
- Report it to the FTC at reportfraud.ftc.gov or call 1-877-382-4357.
What If I Already Gave Them Access or Money?
Don't panic — but do act quickly:
- Contact your bank immediately if you shared any financial information
- Change your passwords on important accounts
- Have someone you trust check your computer for any software the scammer may have installed
- Report the incident to the FTC and your local police
At SeniorGuard Tech, we can help you check your device and make sure it's safe. Contact us anytime — we're always here to help.
Stay Safe
These scammers are professional manipulators. If you fell for one of their tricks, it is not your fault. They are very convincing. The best defense is knowing what to look for — and you've just taken that step by reading this.
Share this article with a friend or family member who might benefit from knowing these warning signs.